Privacy Policy

Introduction

At Pulsed AI, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our document intelligence services and website.

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and maintain data protection practices aligned with international standards. If you have questions about this policy, please contact us at [email protected].

Information We Collect

Personal Data You Provide

When you use our services or contact us, we may collect:

• Name and contact information (email address, phone number)
• Company name and business address
• Information about your document processing requirements
• Communications and correspondence with us

Automatically Collected Data

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

Cookies and Similar Technologies

We use cookies to improve your browsing experience and analyze site usage. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To provide document intelligence assessments, pipeline implementation, and optimization services
• Communication: To respond to inquiries, provide support, and send service-related updates
• Improvement: To analyze website usage and improve our services and user experience
• Legal Compliance: To meet our legal obligations under Malaysian law
• Marketing: To send information about our services, with your consent (you may opt out at any time)

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When necessary to deliver services you have requested
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist with hosting, analytics, and business operations under contractual confidentiality obligations
• Professional Advisors: Lawyers, accountants, and consultants when necessary for business operations
• Legal Requirements: Government authorities when required by law or to protect our legal rights

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

• Client project data: Duration of engagement plus seven years for business records
• Marketing communications: Until you withdraw consent or two years of inactivity
• Website analytics: Aggregated data retained for three years

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

While we strive to protect your personal data, no method of transmission or storage is completely secure. If you suspect any security breach, please contact us immediately.

Your Rights

Under Malaysian data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Object: Object to processing of your personal data for direct marketing
• Withdraw Consent: Withdraw your consent for processing at any time
• Complaint: Lodge a complaint with the Personal Data Protection Department of Malaysia

To exercise these rights, please contact us at [email protected]. We will respond to your request within thirty days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by email. The "Last Updated" date at the top of this policy indicates when it was last revised.

Continued use of our services after changes to this policy constitutes acceptance of the updated terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact: